The target of this workshop is to support teams and leaders in the development of requisite competencies to work successfully in and enhance the performance of the ‚matrix organization‘. The workshop aims to develop the individual and team behaviors critical for effectiveness and success of a matrix organization.

The workshop looks at challenges and best practice in the following areas:

  • Organizational structure
  • Leadership
  • Individual behavior and motivation



Guidelines and best practice cases presented focus on the most frequently cited challenges in matrix organizations:

  • Misaligned Goals
  • Unclear Roles & Responsibilities
  • Ambiguous Authority
  • Lack of Matrix Guardian
  • Silo-Focus of teams and leaders

This workshop introduces the strategies to support participants in:

  • Redefining success – building a culture in which executives optimize for the whole, rather than maximizing their own constituent parts
  • Focusing on behaviors – the most difficult, but fundamental, element in making the matrix work means individual heroism is no longer the way to the top
  • Creating ‘do-able’ roles that take into account the size and shape of the job and where the level of accountability does not equal the level of authority
  • Rewarding and recognizing performance based on the employee’s contribution to the whole, not just ‘their part’ of the organization
  • Using a strategic scorecard – the successor to the balance scorecard that asks: ‘What can we do together that we cannot do apart?’


Workshop Focus:

  • The value of the matrix organization
  • Responsibility and accountability without authority
  • Multiple reporting lines and escalation procedures
  • Business structure, reporting lines and changing team membership
  • Compliance with agreements and ensuring delivery on targets
  • Diversity management
  • Influencing across regions, culture, time and technology
  • Visibility and networking
  • Local and global challenges
  • Change and resistance
  • Conflict resolution across teams, business units and regions

Focus topics listed describe suggested course material, as with all training, consultation, and coaching the actual course material will be tailored to achieve targets set by our clients.

Offered in Asia, Europe and MENA.


Michael Doll, Our Expert on Matrix Management
Michael Doll
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