Seminar 1: Intercultural Competence


Assessment 1: Intercultural Development Inventory

The IDI is a statistically reliable, cross-culturally valid measure of intercultural competence adapted from the Developmental Model of Intercultural Sensitivity. The IDI can be used for a wide variety of purposes, including:

  • Individual assessment in coaching, counseling situations
  • Group analysis in teambuilding efforts
  • Organizational-wide needs assessment for training design
  • Program evaluation to assess the effectiveness of various interventions

Do you feel you have the necessary intercultural attitude, knowledge and skills to perform effectively in the global business environment? Do you deal effectively with cultural differences? Globalization is increasing, many divisions within corporations are organized on a global scale and networks and areas of impact transcend national boundaries. The target of this workshop is to become aware of the influences of culture on day to day business. The workshop aims to create awareness of cultural diversity, to provide guidelines on how to use this diversity to your advantage and provide guidelines on developing intercultural competence.

Part A: Cross-Cultural Awareness

  • Understanding national culture, corporate culture & occupational culture
  • Culture and its impact on behavior, structures and processes such as risk-taking, values and assumptions, communication, leadership style and decision making processes
  • Appreciating the values to be found in cultural diversity in international teams. Recognizing your own strengths and weaknesses

Part B: Intercultural Competence

  • Defining Intercultural competence
  • The stages of intercultural competence (based on Bennett and Hammer, Deardorff etc.)
  • Denial, Polarization, Minimization, Acceptance, Adaptation
  • Behaviors associated with intercultural competence
  • Developing intercultural competence

You will complete the Intercultural Development  Inventory (IDI) questionnaire prior to the workshop and complete a questionnaire on your intercultural experience to date; the challenges you have had and the behaviors that support you.

The workshop comprises short interactive presentations on the state of knowledge and best practice on intercultural awareness and competences, simulated activities, case studies and role plays.

The workshop provides guidelines on developing intercultural competence and offers solutions to the challenges outlined in the workshop.

2 Days


Seminar 2: Intercultural Communication


Effective intercultural communication is the foundation of successful international business. Intercultural communication is the way in which we share information and establish understanding across different cultures and social groups. Due to differences in societies’ values, thought patterns, modes of interaction intercultural communication presents many challenges. Potentially promising meetings and business ventures fail due to misunderstandings which occur or a disregard for basic communication behavioral issues. This workshop is designed to enhance your intercultural communication skills by creating awareness of the culture and context of dialogue. The interrelation between language and culture is explored in the context of social conversations, meetings, negotiations and presentations. You will analyze your personal communication style within its cultural context and how it may be perceived across cultures. You will identify and practice effective communication skills which are essential to have appeal and impact in an international setting.


  • Culture’s impact on communication
  • Body Language (body movement, gestures, eye contact, etc.): Kinesics
  • The How? vs. What? (tone, volume, speed, etc.): Paralanguage
  • The emphasis of the communication (linear-active, multiactive and reactive cultures)
  • Time-orientation in communication
  • High-context, low-context communication; (e.g. East vs. West)
  • Relationship orientation vs. task orientation in communication
  • International meetings, negotiations & presentations

To start thinking about your communication style and your intercultural communication skill prior to the workshop, you will be requested to complete a questionnaire based on your intercultural communication experience and challenges.

The workshop comprises a series of interactive presentations on state of knowledge of intercultural communication and interactive presentations.

2 Days


Seminar 3: Global Leadership Competence


This workshop explores leadership style variations and across cultures and provides guidelines on developing the knowledge, skills and attitude (KSAs) of global leadership competence. “Global leaders have exceptionally open minds, they respect how different countries do things, and they have the imagination to appreciate why they do them that way … Global leaders are made not born” (Percy Barnevik). The workshop focuses on leadership in a transnational environment and identifies the core competencies particular to global leadership. Working as a leader in a global business environment you will require greater cultural understanding, broader geo-centric, societal knowledge and a heightened tolerance for ambiguity to effectively manage the level of diversity that you are confronted when leading across cultures. This workshop aims to address the issues and concerns facing leaders of transnational teams and intercultural team members working in a virtual context. You will identify the skills necessary to lead effectively in a cross-cultural, virtual, matrix environment. The workshop focuses on knowledge, skills and attributes central to leadership in a global environment.


  • Impact of national and corporate culture on leadership profiles
  • Culturally endorsed leadership styles; charismatic, team oriented, participative, humane oriented, self-protective etc.
  • Understanding and practicing situational leadership
  • Different approaches across the globe; relational and task oriented leadership
  • Reconciling dilemmas coming from diverse expectations on leaders
  • Core competencies for leading in a multinational environment
  • Skills for leading a virtual multicultural team
  • Guidelines and best practice in balancing local and HQ leadership challenges and requirements
  • The network community – thinking global & acting local
  • Shared vision networks (accountability, realizing opportunities)
  • Challenges and generic challenges in virtual team leadership and teamwork
  • Teambuilding in a virtual environment


Prior to the workshop, you will complete a questionnaire on your experience as a leader to date; the challenges you have had and the behaviors that support you.

The workshop comprises short interactive presentations on the state of knowledge, best practice on global leadership competence & leading in virtual intercultural teams, simulated activities, case studies and role plays. The workshop provides guidelines on your individual strengths and possible areas for development in leadership, communication, project management, relationship management and work style and offers solutions to the challenges outlined in the workshop.

2 Days


Assessment 2: Global Competence Aptitude Assessment (GCAA)®

The GCAA® is the world‘s most comprehensive publicly available measure of global readiness. It is based on the international consensus definition of global competence as published and cited worldwide in internationally peer-reviewed journals. The GCAA® is the only assessment available that measures all the necessary dimensions for global competence, as intended by research findings.

The product of 10 years of research and development, the GCAA® has been thoroughly tested in over 40 countries across 6 continents, and deemed statistically valid and reliable.

The GCAA® can be used to objectively evaluate employees who work on international or virtual project teams, who interact with diverse populations, or who may embark on international assignments, as well as for many other selection and personal development uses.